Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
| Destination | Estimated Delivery | |
|---|---|---|
| Switzerland | 2–5 business days | |
| Europe (EU) | 5–10 business days | |
| Rest of World | 10–20 business days |
Tracking Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Customs & Import Duties For international orders, customs fees, import duties, and taxes may apply upon arrival in your country. These charges are the responsibility of the buyer and are not included in our prices or shipping costs.
Large Items (Suitcases) Due to their size, suitcases may be shipped via a different carrier and could have slightly longer delivery windows. We'll notify you if this applies to your order.
Lost or Delayed Packages If your package hasn't arrived within the estimated time frame, please contact us at meiapotiktok@gmail.com and we'll investigate promptly.